"New patient - so far kind of happy"

All of the staff I have met so far have been lovely and helpful. Although I have only been registered within 24-48 hours, the gentleman on the desk had my prescription sorted for the next day. Prompt response to my query online, reply was a link to book an appointment, which I did, app was for just under two weeks time, but for something non-urgent that was not too bad. Appointment however was a little disappointing. Don't think my records were read before I went in as I was asked 'how can I help', but they had asked me to go in! We discussed my online query, don't feel 100% reassured by response, I also mentioned an ongoing problem which has been worsening since last year, no examination, problem seemed to be put down to hearing aids, though I said I hadn't worn them for over 3 months and the problem was still worsening, and was present before I started wearing them, first ear infection November, got hearing aids in December, so to me not a hearing aid problem. So I left the Practice feeling no better off, have booked an appointment with audiology, who if it isn't a hearing aid problem won't be able to do anything but 'maybe' send me to ENT, so, no treatment or advice until hospital appointment. Having just recovered from three ear infections, not sure why my ears weren't even checked, so although it was a very pleasant consultation, not 100% happy with it. Working for the NHS I know that an ENT 'New' appointment will take around 6-12 months to get an appointment, and I'm not sure returning to the GP for help with the symptoms will be of benefit.

This is such a shame, if I had left feedback a week ago it would have been 100% glowing as up-until now I really cannot complain about the service both myself and my husband (who has ongoing issues) have received.