"Telephone consultation medication review"

I was very disappointed and annoyed with how this telephone appointment was handled in respect of of the efficiency of keeping to my appointment time. The surgery phoned me and booked a telephone consultation for 10.20am. This was confirmed in the NHS app. I agreed to this time as it fitted with my arrangements for that day. I was ready and waiting for the call at 10.20am. I waited until 11.00am, still no call. I had to go out and drive to my sisters for caring for her and get her some groceries on the way. The surgery eventually called at 11.20 am. 1 hour after my agreed appointment time. I took the call in a supermarket car park. The consultation itself was fine. However, I was told that the surgery staff should not have agreed a specific appointment time and that the call could have been between 9.00am and 1.00pm, a 4 hour timespan. I feel it is unreasonable to expect someone to be available for 4 hours, a maximum of 30 minutes would seem more reasonable to me if the appointment time cannot be strictly adhered to.