"Professional and courteous service"

I had been to the Eye clinic to have retinal examination as I was recently diagnosed as diabetic. The doctor had quite a few patients waiting. I observed her to be very methodical with time management as none felt they were being ignored or delayed. Above all she treated every individual kindly with a hint of humour that put all at ease. During my session she appeared to know her job throughly and also explained the process in layman language. Altogether a very staisfying and reassuring experience that should not go without praise.