"Terrible practice"

The phones are not answered and l can't get an appointment to see a specific doctor who l want to see. I order medication and there are usually some items missing, they came today and 3 items are missing and l cannot get through on the phone, no one answers. It is Friday and l have to wait till Monday to try and get through on the phone again or drive about 6 miles to the surgery to ask about my missing items.