"Primary (don't seem to) care 24"

nigh impossible to get an appointment - no schedule appointments left in march i phoned on the 13th ! "come down at 8 0'clock" i will be looking to change doctors as no confidence in pc24. some months ago i requested some paperwork from them and called in to collect they handed it over without asking for i.d. then when i checked they had given me another patients notes ! what happened to patient confidentiality ? no wonder a&e depts. are overun