Care Opinion

Outstanding care

Story from nhs.uk

"Outstanding care"

About: The Royal Victoria Infirmary

I was referred by my GP at prospect on Friday and saw Aand E consultant..prior to this I was triaged by a lovely nurseand all staff that I had contact with...reception . Triage nurse were polite and courteous...the department was very busy and all staff were a shining example of outstanding care...I am a band 6 nurse in a cmht myself ..everything was carefully explained...I was very reassured and sent for a ct scan...I had one previously on 3rd March which discovered I have hydrocephalus..the consultant explained after the scan that my symptoms are concussion and whilst I still have lots of nausea and headaches...I understand more about it now..many many thanks to everyone on Friday

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Responses

Response from The Royal Victoria Infirmary yesterday
The Royal Victoria Infirmary

Submitted on 17/03/2025 at 10:26
Published on nhs.uk at 10:26

Thank you for taking the time to leave your feedback regarding your care at the RVI A&E. We are pleased that you found all the staff to be polite and courteous and provided you with outstanding care. We will forward your comments to the directorate concerned, who will share with the staff involved.

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