"Lovely doctors but terrible admin"

I was with this surgery from 1984 but left in February 2025. The doctors are great but the back of house admin leaves a huge amount to be desired. This I put up with because I could see the doctor I wanted and who I got on well with. A nagging issue however was always the practice's unwillingness to be flexible about patients ordering repeat prescriptions early (for example if going away on holiday) which nearly caused me to run out of meds a few times. My nominated pharmacy told me this was a problem too when ordering repeat meds on my behalf. The last straw for me came when, after seceral weeks of trying online, I finally managed to get an appointment with my preferred GP. My joy was cut short though when I got a text the night before saying the surgery had cancelled my appointment. No apology, just a request to ring them to reschedule. This I did, to be told there was no availability and to try online instead. I've now moved to another local surgery and it's a refreshing change to be able to order repeat meds without having to wait for a specific date to do that.

Such a shame that rubbish back of house admin has made me jump ship.