"Shocking and overfull "

Too many patients being took on everyday your 50+ in the call line even when calling at 8:00. My

9month old baby made to wait 3 days of trying for appointment with tonsillitis. Most patients don’t even talk English so reception can’t understand them making people waiting behind them late for appointments. Had my blood test results booked a week in advance to have it cancelled this isn’t the first time neither. Stop taking on more patients if you can’t see the ones you already have