"Miscarriage"

About: Altnagelvin Area Hospital / Emergency department Altnagelvin Area Hospital / Gynaecology FAU (Ward 43) South West Acute Hospital / Early Pregnancy Clinic

(as a service user),

At the beginning of the week I was supposed to be 11 weeks pregnant and unfortunately started to bleed. I had called the early pregnancy unit and was informed they wouldn't be able to see me until the end of the week (a long wait during one of the worst times in your life), so I went private and was seen that day elsewhere, where it was confirmed our baby had stopped growing. 

Fast forward to the end of the week, I had my appointment with Michelle in the Early Pregnancy Unit. Michelle was great, very empathic - confirmed our baby loss, informed me of all my options, I had a clear plan of what was next. 

Unfortunately we didn't get to do that plan as my body attempted to miscarry itself, resolving in blood loss and not being fully complete. 

I presented in A&E on the weekend, was triaged very quickly. I was seen by an amazing Dr Ruth who despite being very busy was fully present and empathic during our consultation. Ruth kept me fully informed of the plan and I truly felt that Ruth would advocate for me and ensure I got the right care. That feeling wasn't wrong- although a short interaction Dr Ruth is definitely one of the best. 

I was then taken to ward 43 by a lovely nurse. Quickly assessed by another Dr who called in a senior to do a transvaginal scan. Apologies as this is probably not the Dr's name and I wish I had written it down but I was seen by a Dr Olgo. 3 years ago I have an awful experience with consultants when giving birth to my son, so I was a bit apprehensive but from the moment I met this Dr - I had complete trust in him. He took a good time to do my scan being very thorough - he told me my options. I was admitted to Ward 43 and stayed for 24 hours, every single nurse, assistant and cleaner was lovely - a very clean, calm and controlled ward. I was seen again the next day by Dr Olgo who again did a thorough scan and thankfully the plan had worked. Dr Olgo knows his stuff but he is so down to earth, calm, full of information and ensures me the patient feels in control. I only wish anytime I need medical attention that it was with someone so skilled. 

Burial options were discussed in a sensitive way and here I am home and recovering 24 hours later. 

Although things have not worked out how I hoped, I am glad that I can look back on this devastating time of my life knowing that I was treated with compassion, intelligence and also professionals with good people skills. Thank you. 

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Responses

Response from Leanne Hughes, Lead Nurse for Gynaecology Services WHSCT, Women and Children Service Altnagelvin, Western Health & Social Care Trust 5 days ago
Leanne Hughes
Lead Nurse for Gynaecology Services WHSCT, Women and Children Service Altnagelvin,
Western Health & Social Care Trust

Service Manager for Gynaecology

Submitted on 26/03/2025 at 10:43
Published on Care Opinion at 10:43


April37

Thank you for taking the time to share your experience.

I want to offer my sincere condolences on the loss of you pregnancy.

The Staff you encountered will be heartened to hear this difficult journey was made easier for you by the compassion and care they gave to you.

Take Care

Leanne

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Response from Anne Marie Odwyer, Assistant Director Unscheduled Care & Medicine, Western Health and Social Care Trust 5 days ago
Anne Marie Odwyer
Assistant Director Unscheduled Care & Medicine,
Western Health and Social Care Trust
Submitted on 26/03/2025 at 12:55
Published on Care Opinion at 13:56


Please accept my sincere condolences on the loss of your pregnancy and I hope that your are recovering well.

Thank you for taking the time to provide feedback to our teams and I am delighted to hear that you felt support and empathy while in our care. The staff in the Emergency Department will be greatly encouraged by your kind works and appreciative of you taking time to consider them especially during such a difficult time.

Take Care

Annmarie

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Response from Joanne Daly, Support Service Manager Altnagelvin Hospital, Performance and Service Improvement, Western Health & Social Care Trust 4 days ago
Joanne Daly
Support Service Manager Altnagelvin Hospital, Performance and Service Improvement,
Western Health & Social Care Trust
Submitted on 27/03/2025 at 10:47
Published on Care Opinion at 10:47


Dear April37

Can I please express my condolences to you and your family on the loss of your pregnancy.

I am Support Services Manager in Altnagelvin responsible for Cleaning and I wanted to thank you for sharing your experience at this very difficult time. I will share with the cleaning staff and supervisor for this area. Thank you for sharing how their role and your recognition of this impacted your experience positively during such challenging and difficult time.

Best Wishes Joanne Daly.

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