"Knee injury"

About: Altnagelvin Area Hospital / GP Out of Hours (Phone First) South West Acute Hospital / Emergency Care and Medicine Services South West Acute Hospital / Radiology

(as the patient),

I was taken by ambulance to SWAH after a knee injury. I had an x-ray and was put in a brace. I explained that I felt I had a tear in my cartilage and would need an MRI, I was in horrendous pain.

I seen my consultant in Omagh 3 days later, who informed me that I was on the emergency list for MRIs.

A few weeks past I rang SWAH again and was informed me that I was on the ordinary list for MRI. A few weeks later still in horrendous pain I contacted out of hours who informed me to attend Altnagelvin, which I subsequently did.

I informed the doctor on that occasion that I was waiting on MRI. They insisted on sending me for another x-ray. I was then told to ice my knee and I should be ok in 10 days.

My mental health has been suffering since this injury.

I received a call a few days later to say that I was now on the emergency list. I was away and received a call to ask if I had received the appointment, which I had and told them that I was unable to attend on that date as I was away. I was then informed that I would be reallocated an appointment. That was two weeks ago and I haven't heard anything.

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Responses

Response from Aisling Howell, Assistant Radiology Service Manager, Western Health & Social Care Trust 3 days ago
Aisling Howell
Assistant Radiology Service Manager,
Western Health & Social Care Trust
Submitted on 16/04/2025 at 18:48
Published on Care Opinion at 18:48


picture of Aisling Howell

Dear eaterzz53, thank you for getting in touch. I don’t have the exact details of your referral or appointment. Would you contact the Radiology Dept directly at SWAH if you do not have a new appointment so we can resolve this for you.

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