My mother was admitted to A+E with a suspected infection one weekend in August at around 8pm. The night staff that evening were v caring. Dube, Alison and a lovely Japanese lady whose name began with an S ( I'm so sorry I do not know her name, I kept trying to look at her name badge ) It turned out mum did have a UTI but due to a lack of beds was kept until 12 noon the next day when she was discharged. Mum informed me that she asked the morning staff for a cup of coffee and was told ' this is A+E you know'. I'm outraged by this lack of human kindness. Mum has very limited movement and it was impossible for her to get a drink for herself. She is not a person who is demanding at all. We all appreciate that staff in A+E are busy but staff should still be polite and kind and remember that one day it could be them in that situation.
"Caring night staff, but the day staff.."
About: St Mary's Hospital (Newport) St Mary's Hospital (Newport) Newport PO30 5TG
Posted by Minki (as ),
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