Care Opinion

Mixed messages

Posted By Andqt4

"Mixed messages"

About: Specialist Nursing Services / Special needs dental service/Community Dental Service

(as a staff member posting for a carer/relative),

Excellent service from the Mary Potter Health Centre Dental Department on the day. However, when we received the reminder telephone call we were told that we had a dental appointment but we were not given the time.  

As we were't in a message was left on the answerphone. The message did say that if we didn't know the time of the appointment to ring (and gave number). However since this is an appointment for people with special needs it seems like this would be an unnecessary complication.  

My own NHS dentist reminder always gives the date and the time.

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Responses

Response from Jane Walker, Dental Operational Team Leader, Integrated Dental Unit, County Health Partnerships 5 years ago
Jane Walker
Dental Operational Team Leader, Integrated Dental Unit,
County Health Partnerships

Submitted on 13/08/2019 at 10:36
Published on Care Opinion at 10:36

Thank you for taking the time to tell us that your dental treatment at Mary Potter was excellent.

Regarding your answerphone message thank you for highlighting this as we do expect staff to give a reminder of both the date and time of the appointment, this will allow us to look into this.

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