I recently had to attend Stobhill minor injuries unit following a fall that caused pain in my wrist.
There were two people chatting behind the reception desk. I stood there for several minutes but was ignored. When one person left the area the receptionist sat down at the computer, still ignoring me. All they needed to do was raise their eyes and recognise that I was there. I think it’s rude to treat patients like this and feel there is a need for some training in positive communication
"I Felt ignored"
About: New Stobhill Hospital / Minor Injuries Unit New Stobhill Hospital Minor Injuries Unit Glasgow G21 3UW
Posted by Cross stitch (as ),
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