Care Opinion

Treated rapidly and expertly

Posted By muchos grateful patient

"Treated rapidly and expertly"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Following an episode of life-threatening anaphylaxis at the gym, I was expertly managed and transferred by a wonderful ambulance crew whose names I rather embarrassingly can't remember (although I was semi-conscious so I am hoping that is enough of an excuse! )   I was treated rapidly and expertly in ED at RIE, where I was given immediate care despite the craziness of the department.   The doctors who dealt with me (Consultant Mr Davidson, junior doctor Hattie) and the nurses (Gary and another whose name I can't recall) were wonderful - kind and polite at all times.

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Responses

Response from Lynsey Robertson, Team Manager - Complaints & Feedback, Patient Experience Team, NHS Lothian 5 years ago
Lynsey Robertson
Team Manager - Complaints & Feedback, Patient Experience Team,
NHS Lothian

Submitted on 19/11/2019 at 13:14
Published on Care Opinion at 13:14

Dear Muchos grateful patient

I would like to thank you for taking the time to provide this lovely feedback and I will make sure that your kind words are shared with the team in the Emergency Department at the Royal Infirmary of Edinburgh who looked after you.

I wish you well in your recovery,

Kind regards,

Lynsey.

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Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 5 years ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 20/11/2019 at 15:54
Published on Care Opinion at 15:54

picture of Alan Martin

Daer Muchos Grateful Patient,

Thank you very much for taking the time to share your feedback on CareOpinion. I am so sorry to read about your anaphylactic episode. That must have been terrifying. I am hoping that you have recovered well.

Anaphylaxis is a time critical condition which I am sure you are just as aware of as any of our staff given you live with it The fact that you have had such a positive experience says it all. I thank you for sharing these kinds words about the care given to you by our staff and our partners at NHS Lothian.

I would be grateful if I could be given the opportunity to locate the job so I can pass on your thankful comments to them and let their manager know how good a job they are doing. If you would like for this to happen, you can email me at alan.martin2@nhs.net and provide me with the details of the job such as your name, the exact location and the rough time the 999 call was made. If you wouldn't mind providing your CareOpinion username also in the email for reference.

I would like to thank you once again and I wish you all the very best.

Kind Regards

Alan

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