Care Opinion

Very impressed with care given in Accident and Emergency

Posted By Cross stitch

"Very impressed with care given in Accident and Emergency"

About: Glasgow Royal Infirmary / Accident & Emergency

(as a service user),

My husband had a fall yesterday, hurting his shoulder. I took him to GRI accident and emergency dept where they diagnosed a dislocated shoulder. My husband takes Warfarin so they decided a head scan should also be carried out in case of a bleed.

We were both extremely impressed with the care he received. The dept appeared to be very busy but he was taken after a short wait and although we spent a few hours in the dept he had a full examination which put our minds at rest. 

All of the staff members who treated him were courteous and professional, all very pleasant, assuring that he was comfortable and  I was kept informed about his treatment.

A big thank you to the staff in A & E. your jobs must often have difficulties but the care you give is a credit to the profession. 

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Responses

Response from John Stuart, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 5 years ago
John Stuart
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde

Submitted on 06/02/2020 at 15:39
Published on Care Opinion at 15:39

Dear Cross stich,

I was sorry to hear of your husbands recent fall.

Thank you for your positive feedback following your recent experience of care within the Emergency Department of Glasgow Royal Infirmary. It is always heartening to receive feedback from our patients and their relatives and I will ensure that staff within the Emergency Department are made aware of your comments..

Thank you for taking the time to contact us.

Your sincerely,

John Stuart,

Chief Nurse.

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