Care Opinion

Alive today and so grateful

Posted By JanetC20

"Alive today and so grateful"

About: Douglas Street Community Health Clinic NHS 24 / NHS 24 (111 service) University Hospital Wishaw / Adult Critical Care Unit (ACCU) University Hospital Wishaw / Emergency Department University Hospital Wishaw / Radiology

(as the patient),

I became unwell and breathless after finishing work on a Friday.   I wasn't sure what was wrong with me, so I consulted my sister who is a staff nurse in another Hospital. On the following Sunday, instead of having a romantic meal with my husband I was telephoning NHS 111. After the advice given I was advised to go to out of hours 24 service in Hamilton for an assessment and to pack a bag. I never got time to pack tbh as a Doctor from Hamilton had been looking at my details and immediately advised I need an ambulance, I refused as felt well enough to get my husband to take me to A& E.

On arrival it all happened so quickly from there from getting a Covid-19 test, BP, bloods taken, Oxygen levels etc. After waiting I was then advised being taken to a ward ACU. More tests done, CT scan arranged for Monday morning. The news was traumatic for me I was advised massive lung clot in centre of my lungs. I was immediately transferred to ICU to be observed closely due to the risk of my life. Very terrifying experience. Throughout my ordeal every staff member who supported me was fantastic and I was totally updated throughout. I can't thank all of the staff involved enough, they saved my life-they sprang into action as soon as I was admitted. I had two CT scans second one precaution in case of stomach malignant. I had a third Covid-19 test also before leaving the Hospital. The Doctors were amazing, no stone was left unturned and the nursing staff couldn't do enough. From the cleaning of my room and the dinners and care I got. NHS you should all be proud, every staff member, we are talking total team work here. A massive thank-you from me and my family for the excellent care I received. I am alive today and so grateful. xxxxx

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Responses

Response from Andrew C, Patient Experience Officer, Nursing & Care, NHS 24 4 years ago
Andrew C
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 23/02/2021 at 11:57
Published on Care Opinion at 11:57

picture of Andrew C

Dear JanetC20,

Thank you for sharing your story with us on Care Opinion. I was sorry to read that you had been unwell - it sounds as though you've been through a great deal, and I hope you are now recovering well.

I was pleased to read that your care was managed so well by the teams at NHS 24 and NHS Lanarkshire. It's always so uplifting to read a story like yours. I would like to ensure that your feedback is shared with the staff who were involved in your care. Would you be good enough to contact me at patient.experience@nhs24.scot.nhs.uk and provide me with your name and the date and time of your call? This will allow me to identify the staff involved in your care and share your feedback with them.

I hope you are recovering well, and that you manage to reschedule your romantic meal soon!

Best wishes,

Andrew

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Response from Sara Riddell, Deputy Radiology Service Manager, University Hospital Wishaw, NHS Lanarkshire 4 years ago
Sara Riddell
Deputy Radiology Service Manager, University Hospital Wishaw,
NHS Lanarkshire

Radiology Department Manager

Submitted on 03/03/2021 at 09:05
Published on Care Opinion at 10:32

Dear JanetC20,

Thank you for sharing your story with on Care Opinion. I was sorry to read that you had been unwell - it sounds as though you've been through a difficult time, and I hope you are now on the road to recovery

I was pleased to read that your care and experience was managed so well by radiology. It's always so uplifting to read a story like yours and I will ensure that your feedback is shared with the staff within radiology.

I wish you well for the future and hope you health has imporved.

With best wishes from

Sara Riddell

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Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire 4 years ago
Andy Pender
Senior Nurse, Emergency Medicine, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 03/03/2021 at 13:52
Published on Care Opinion at 13:52

picture of Andy Pender

Dear JancetC20,

Many thanks for taking the time to post your experience of your care during your recent illness which must have been very worrying for you.

I will ensure that your kind words are passed onto the staff involved and I am sure they will be delighted to read your positive feedback.

I hope that you are feeling better and recovering well.

Best wishes

Andy

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