Care Opinion

Breast cancer screening

Posted By SouthsiderOutsider

"Breast cancer screening"

About: NHS Lothian / South East Scotland Breast Screening Centre

(as a service user),

Worried on arrival but reassured by staff. It would be good if there was something to read or do in the waiting area.

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Responses

Response from Karen Fraser, Patient Experience Officer, Patient Experience Team, NHS Lothian 3 years ago
Karen Fraser
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 02/03/2022 at 10:24
Published on Care Opinion at 11:02

Dear SouthsiderOutsider

Thank you very much for taking the time to share your feedback via Care Opinion. It was pleasing to note that you found the staff to be reassuring, having been worried upon arrival. It is completely understandable for you to have felt like this for this type of appointment. I will ensure that your comments are shared with the relevant management team. The staff strive to give patients a positive experience and they are always delighted to hear that their efforts are being appreciated.

Thanks again for your feedback

Kind regards

Karen

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