Care Opinion

An emergency call

Posted By MaryM22

"An emergency call"

About: Welsh Ambulance Services NHS Trust

(as a service user),

The ambulance service phoned to apologise for the delay, I can only say that Andrew, Tom and Amy were amazing. I really hope you can pass my heartfelt thanks to them. They were so calm, caring and just totally amazing. Please pass on my heartfelt thanks. I really want them to know how much I appreciated their kindness and professionalism xx

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Responses

Response from Wendy Herbert, Assistant Director of Quality & Patient Experience, Welsh Ambulance Services NHS Trust 3 years ago
Wendy Herbert
Assistant Director of Quality & Patient Experience,
Welsh Ambulance Services NHS Trust

Submitted on 28/02/2022 at 10:20
Published on Care Opinion at 11:44

Dear MaryM22

First of all I sincerely hope that whatever the circumstances that led to the call has now been resolved and that the recovery will be quick.

I will of course be delighted to pass on your thanks to Andrew, Tom and Amy and I will ensure that your kind words are shared with them.

Thank you so much for sharing your positive experience with us. Our teams have gone through the most challenging of times and for someone to take sometime out of their busy day to recognise their efforts will make their day much brighter.

Please take care and stay safe

Wendy

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