Care Opinion

If I’d have got the energy to get up & walk out I would have...

Posted By Kerry69

"If I’d have got the energy to get up & walk out I would have."

About: East Midlands Ambulance Service NHS Trust / Patient transport service Pilgrim Hospital / Accident and emergency Skegness Hospital

(as the patient),

My husband took me to Skegness A&E on Saturday night. I was immediately taken through to a room as I had a temp of 40.3 and a raging water infection.

The nurses inserted a canula, gave me antibiotics & paracetamol via a drip & they called an ambulance to take me to Pilgrim Hospital. On the ambulances arrival they were asked to get their trolley bed as I was too weak to walk & then off we went to Pilgrim.

Upon arrival one of the paramedics fetched a wheelchair I was told to get off the bed & walk to the wheelchair by myself. I was then taken into A&E & I asked the paramedic if I could go to the toilet. He pointed in the toilet’s direction when I came out the toilet I noticed the paramedic & walked towards him. He had placed my things on the floor next to a normal chair & he told me to sit in the chair. I said you not leaving me here are you? (A&E was full to the brim) he said yes & walked off that was the last I saw of him.

This was just the start of my awful stay. I already have mental health issues & this made me feel like I was a burden to them. If I’d have got the energy to get up & walk out I would have.

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Responses

Response from Holly Carter, Matron, Emergency Department, United Lincolnshire Hospitals NHS Trust 3 years ago
Holly Carter
Matron, Emergency Department,
United Lincolnshire Hospitals NHS Trust

Submitted on 29/03/2022 at 09:13
Published on Care Opinion at 09:13

Dear Kerry69

My Name is Holly Carter- I’m the Senior Sister within the department. Thankyou for taking the time to raise your concern- we welcome all feedback. Im extremely sorry that you felt like a burden whilst in the department- that would never be our intention. The staff are working tirelessly under significant pressures however please know that’s not a justification for the way you felt. Please accept our sincere apologies. We hope you are feeling better now.

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Response from Skegness Hospital 2 years ago
Skegness Hospital

Submitted on 19/05/2022 at 10:08
Published on nhs.uk at 11:36

Thank you for taking the time to leave feedback following your visit to Skegness Urgent Treatment Centre.

I am sorry your experience made you feel like a burden and if you wish to raise concerns regarding your treatment, please find the details below:

Our organisation is responsible for the Skegness Urgent Treatment Centre and the PALS Team can be contacted at LHNT.Lincspals@nhs.net or telephone 0300 123 9553(free to call). The paramedics mentioned would be employed by the East Midland Ambulance Service, who can be contacted at pals.office@emas.nhs.uk or by telephone 0333 012 4216 (local rate)

If you wish to raise any concerns regarding your stay within Pilgrim Hospital the PALS Team for the hospital can be contacted at pals@ulh.nhs.uk or by telephone on 01205 446243.

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