Care Opinion

The call handler was lovely

Posted By 3ems

"The call handler was lovely"

About: NHS 24 / NHS 24 (111 service)

(as a service user),

Great service from nhs24 this morning. The lovely call handler, Audrey, processed my call quickly, directing me to the right people to get the help I needed in a timely fashion.

Keep up the good work!!

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 03/05/2022 at 17:13
Published on Care Opinion at 17:13

picture of Shona Lawrence

Hi 3ems

Thank you so much for your lovely feedback. I'm so pleased Audrey left you with such a positive impression and your care was managed in a timely manner. I hope you are doing better.

It would be great to share your feedback with Audrey, therefore, if you would be kind enough to contact me with some additional detail, then I could do this. We always like to share such feedback with staff as a reminder of how valued their service is to people who call 111. You can call me on 07814 299944 or by email at Patient.Experience@nhs24.scot.nhs.uk

Thanks again and best wishes. I hope to hear from you further.

Shona

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