"Inefficiency at Horse fair practise"

Friday May 21st 2022 16:14

After sitting on hold for 45 minutes I decided to call in person to Sandy Lane Practise, two ladies on reception ignored my presence and did not look up from there keyboards with neither an acknowledgement or a greeting, after 8-10 minutes the lady on the keyboard asked me if I wanted help????? Er yes ..I had letter from hospital that needed forwarding to my G.P. she could not tell me who the said G.P. is. I also was asked by a previous G.P. to embark on a new course of meds for my dangerously high blood sugar and return for consultation and follow up bloods ..reception typist told me to call o Monday morning and speak to bookings !!!! I find the service has nosed dived and patients are no longer a priority or treated with respect

Disgrace. Should my health deteriorate further I will hold you responsible .....are receptionists now unable to give appointments, have they had any customer service training , or told to use manners ? I think not ...very rude young lady on the reception desk this pm.

Shame on you Horse Fair Practise , I have been a patient for 30+ years and seen many changes ...the present state of your operation is embarrassing to say the least, inefficient and dangerous for really sick patients.

Take Heed You could give Telford and Wrekin a run for the money

Abysmal service all round .