"I cannot praise the hospital at home team enough"

About: Adult Health Services / Hospital at Home

(as a relative),

I cannot praise the hospital at home team enough. 

Every single member of staff treated my elderly father with courtesy, warmth + friendliness. Everything was carried out to a very high standard. 

My father was actually discharged on the Friday from the hospital @home team but on following Sunday declined. I telephoned on the Monday (bank holiday) and because his paper work had not been written off, they agreed to come out again to save us going through NHS24. A member of team was there within 2 hours doing tests. A nurse practitioner called, my father was having delusions and also being very sick. A member of the team handed in 2 tablets and a prescription. 

A Gold Star service. Barry, Denise + Martin are the names I recall but everyone we met were absolute stars. Thank you so much.

A very grateful daughter of a 93 year old.

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Responses

Response from Claire Steel, North Lanarkshire Health & Social Care Partnership 2 years ago
Claire Steel
North Lanarkshire Health & Social Care Partnership
Submitted on 28/10/2022 at 16:43
Published on Care Opinion at 16:45


Thank you so much for taking the time to respond and tell us about your experience with the hospital at home service.

It is great to hear that you found it a gold star service and I will ensure to pass on your comments to the other members of the team. It is great encouragement for staff to be recognised and feel valued by people accessing services. They always appreciate positive feedback.

Thank you again for your feedback.

Claire

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