"lack of training to reception staffs "

1 I am a patient of Blood sugar, High blood pressure and cholesterol. I have several time repeated for repeat prescription and they told all time that they are unable to accept over the phone and came to the GP surgery. Any one can check this facts. If this is advised from the NHS than strongly condemn this procedure. and if this is a fault of GP surgery then this should be resolved with immediate effect.

2 I am suffering from cough and throat pain since couple of the days and requested to give me telephone appointment due to thinking may be coronavirus symptom but they are not giving me an urgent appointment. I understand the any one call 111 and go to the hospital after becoming serious than what is the duty of the GP practice and procedure should be investigate and sort out on high priority basis. The email should be recorded on the GP surgery website and NHS records so that the patient can be contact with the senior partner.