On each service page there is a box called "How have people rated this service".
These ratings are optional for story tellers to complete at the end of the story telling process (website only - not over the phone, leaflet or kiosk)
The recommendation data (top) include data from all time.
The ratings include data (stars) is for the past 3 years only
If you want to look the the recommendation and reporting data for your subscription, or over a specific period, you can run the services with ratings report.
Our report help pages can help you do this.