"I felt confident in their hands"

About: Beatson West of Scotland Cancer Centre / radiology Gynaecology / Gynaecology Oncology Ninewells Hospital / Breast Surgery

(as a service user),

. Although a worrying diagnosis, all staff I encountered from tea lady to surgeon, had the same caring manner. The ethos of these departments was very apparent no matter who was involved with me.

Communications were clear and the department always phoned back if I left a phone call.

Arrangements for radiotherapy at the Beatson Centre in Glasgow were fantastic: again, caring, patient and understanding.

To me, the Breast Cancer team should be a blueprint, best practice for other teams to follow and replicate. 

My surgeon, Dr Ahmet, went beyond what he had to do with my breast surgery. He noticed a large abdominal cyst and referred me for a CT scan. An example of all round care, not just dealing with what I was there for.

I then met another fantastic Doctor: Dr Caitlin O’Neill who carried out the removal of a very large cyst and a full hysterectomy.

Her whole team again and staff on Ward 32 were caring, professional and informative. I could write a book!

However, both Doctors deserve plaudits for their care and professionalism: all done with a sense of humour as well. I felt confident in their hands: cancer didn’t seem the big scare anymore.

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Responses

Response from Lisa Martin, Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde 8 months ago
Lisa Martin
Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team,
NHS Greater Glasgow and Clyde

Plan, design and deliver patient and user engagement opportunities

Submitted on 24/06/2024 at 10:00
Published on Care Opinion at 10:00


Dear Second Hip,

Thank you for taking time to share your feedback with us. I'm delighted to know that you experienced the highest quality communication, treatment and care from every single staff member; and that their compassion and empathy helped reassure you during what will have undoubtedly been a scary and worrying time.

I will ensure your kind words of appreciation are shared to the team.

Best wishes,

Lisa Martin,

Patient Experience Public Involvement Team.

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