"First visit after changing practices "

About: Harambee Surgery

Both myself and my husband have had one doctors appointment at this new to us practice since registering with them.

My husband has not been to the doctors for years as like so many men he avoids health matters if possible

I note this as it is pertinent to this review

After reluctantly attending an appointment with the doctor he left after it feeling extremely agitated and berated

He now doesn’t want to see said doctor again and the appointment has just exasperated his lack of confidence with the seeking of medical advice

I very recently attended an appointment with the same doctor and experienced first hand what I can only describe as an approach that was very blunt and not easy to respond to!

I did voice my feelings and due respect to the doctor he spent time reassuring me that he meant no ill intentions by his manner and we cleared the air and I left on good terms with him

His advice and treatment was very thorough and I feel as though he is addressing all of my symptoms to try to eliminate the problems I’m having

I just feel that a little more empathy and less abruptness would go a long way in making patients feel more at ease …..especially patients like my husband who are reluctant in the first place to attend They are the people that need encouragement to seek advice when it’s needed…..instead this has put him straight back to square one where he no way wants to attend appointments again!

I appreciate doctors are busy people and just need to ‘get on with it ‘ but we all need treating as individuals and not just patients to be seen and dispatched!

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Responses

Response from Harambee Surgery 3 months ago
Harambee Surgery
Submitted on 19/11/2024 at 09:55
Published on nhs.uk at 09:55


Dear Patient

We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver.

The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and reviews to enable us to constantly improve the services we offer.

May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times.

Kind Regards

Paul Slater

Practice Manager

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