Care Opinion

Surgeon/doctor couldn’t see me out door quick enough

Posted By Laks1919

"Surgeon/doctor couldn’t see me out door quick enough"

About: NHS 24 / NHS 24 (111 service) Victoria Hospital / Accident & Emergency

(as a service user),

I phoned NHS 111 who were extremely helpful, also the nurse in a&e who tested my urine and blood pressure. But once it went to doctor, they spent less than 5 mins with me, telling me I had IBS and gave some paracetamol and sent me on my way. I had been waiting for hours. I’ve had IBS pain for many years and never caused this. I felt really disregarded as still stuck with the pain and now it's getting worse not better. I feel care should be when you’re listened to and not rushed. Seeing other peoples experiences I feel a scan should’ve been offered considering this year I had a blocked bile duct and nearly died. I know my own body and know something isn’t right. Also told me they couldn’t rule out pancreatitis and told me to go back to GP. 

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Responses

Response from Louise Curran, Senior Charge Nurse, Accident & Emergency, NHS Fife 3 months ago
Louise Curran
Senior Charge Nurse, Accident & Emergency,
NHS Fife

Submitted on 20/11/2024 at 13:57
Published on Care Opinion at 13:57

Dear Laks1919

My Name is Louise and I am a senior Charge Nurse in the Emergency Department.

I am sorry to hear of your recent experience when you attended the Emergency Department.

I would be happy to discuss this with you if you wish? my contact number is 01592 721625.

thank you

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 3 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 21/11/2024 at 11:46
Published on Care Opinion at 11:46

Dear Laks1919

Thank you for sharing your story on Care Opinion. I was sorry to read you had cause to contact 111 when you were feeling unwell, and of your ongoing and pain.

I am replying on behalf of NHS 24, thank you for your kind words in relation to your initial call to the 111 service. If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Sending you our best wishes.

Kind regards

Laura

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