"Care received at Emerald Ward"

About: Rampton Hospital

(as a service user),

The ward manager helped me the other day. When i was in bio-care i was crying she helped me to settle and it meant alot to me. She was telling me to take deep breaths and doing it with me. She gave me my dumbo teddy. She spent a lot of time talking to me and trying to distract me.

It felt nice  how much heart she put into being with me and keeping me safe. She stayed with me until i settled and told me i will get through this and that she believed in me which meant a lot. She is a good ward manager, she is really caring and understanding. I appreciate how much she cares. 

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Responses

Response from Kerry Corr, Quality Matron, Rampton Leadership Team, Rampton Hospital 2 weeks ago
Kerry Corr
Quality Matron, Rampton Leadership Team,
Rampton Hospital
Submitted on 27/02/2025 at 10:19
Published on Care Opinion at 10:19


Firstly, I am sorry to hear that you were experiencing personal struggles and difficulties. I do hope that you are now feeling much better.

Secondly, thank you for taking time to write such a wonderful appreciation post of the Ward Manager on Emerald Ward and for sharing such a positive care experience. It was lovely to read.

I will happily pass on your gratitude.

Kind Regards

Kerry Corr

Quality Matron

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