Care Opinion

Tremendous staff at Crosshouse

Posted By Devoted901

"Tremendous staff at Crosshouse"

About: Crosshouse Hospital / Podiatry

(as the patient),

I want to highly compliment staff at NHS Crosshouse Hospital in Kilmarnock.  

Mr.Fellon security, Receptionist Ann and another worker from AUCS Lister CTR Reception Area and Podiatrist Susan at Lister Centre Podiatry for all their tremendous help and caring in trying to locate my wallet that have credit, bank cards, loyalty cards, just renewed UK driver license and Bus pass . Turns out I didn’t loose my wallet that I thought I did in podiatry today, but left it home.

By the time I noticed it missing at the chemist, the Podiatry At the Lister Centre was closed.  I was in a tremendous state of anxiety for losing my wallet and with the help of all the above staff, they helped me calmed down and focus.  They went through the Podiatry section, toilets, under chairs to  look for my wallet, that actually wasn’t lost. 

I am extremely grateful to all for their caring and going way out of their way to help me!  Please acknowledge this staff for their tremendous integrity and the attention to detail to go way out of their way to help people. They are beyond special! I just wish more people in this crazy world had that caring.

Regards
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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran last week
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 05/03/2025 at 09:16
Published on Care Opinion at 09:16

picture of Pamela Gibson

Dear Devoted901

Thank you so much for taking the time to share feedback on your healthcare experience with us via Care Opinion

I am so sorry to hear that you thought you had lost your wallet whilst attending your appointment at University Hospital Crosshouse. What an anxious time this must have been for you, and such a relief when you found it at home.

I am glad to hear that our staff took the time to try and help you locate your wallet and to try and calm you down and focus on where you had been and where it might be. I’m so glad that all was well in the end.

Our staff really appreciate receiving feedback from their patients, and it will be my pleasure to share your kind comments with the staff who assisted you and in particular with those you have mentioned by name.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind regards

Pamela

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