"A breath of fresh air"

About: St Fillan's Medical Ctre

Moved to Penwortham recently. St Filan's is a breath of fresh air in comparison to my last surgery. The form is put in (it doesn't get switched off when they're busy like my last surgery), and they get back to you quickly, usually the same day. The staff understand the issues, they are pleasant, they smile when you arrive and you feel welcome, not like you are a burden. Even with a non urgent issue, they acknowledged my form the same day and told me what to expect. I feel very lucky to be registered here, especially because of poor service in the last place. Thank you St Filan's, I really appreciate what you do and how you do it. Please don't change, your system works just perfectly.

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Responses

Response from St Fillan's Medical Ctre 2 weeks ago
St Fillan's Medical Ctre
Submitted on 27/02/2025 at 08:22
Published on nhs.uk at 08:23


Dear patient,

Thank you so much for taking the time to share your positive experience. I am very glad that our service met your expectations. Our whole team work really hard to meet the needs of patients, in sometimes difficult circumstances and I know that hearing kinds words from patients make it all worthwhile. I will pass on your comments to the team.

Thanks again for your review

Laura, Managing Partner

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