Care Opinion

My visit to get ECG Monitor

Posted By UHH130

"My visit to get ECG Monitor"

About: University Hospital Hairmyres / Cardiology

(as a service user),

Lorraine was just lovely, customer service skills second to none, put me at ease the minute she started talking to me. Explained exactly what she was doing and the reason why I was getting the 24hr monitor. We talked about my work and what I do. She was very reassuring. Made my visit to the hospital comfortable, and a pleasure. Lorraine is such a valuable member of the hospital. 

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire yesterday
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 16/03/2025 at 18:51
Published on Care Opinion at 18:51

picture of Lise Axford

Dear UHH130

Thank you for taking the time to share such lovely feedback. Lorraine will be delighted to read that she put you at ease and that she explained everything to make your visit pleasurable. I will ensure your comments are shared with Lorraine and the wider team.

Feedback is important to us all and the cardiology team take pride to ensure the service they provide is a professional one. Lorraine is indeed a valued member of the hospital team and it is good to see that she is appreciated by service users as well as her colleagues.

Thank you again

Kind regards

Lise

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