"Mum was like a new woman in a few weeks"

About: Enhanced Care / Intermediate Care Services (ICS)

(as a relative),

A few months ago my mum suffered a fainting episode, had a bad fall and needed a lot of physio, confidence building and trust in herself to do some day to day activities.

This lead to a few spells in A&E and the ICS Team from South Tyrone Hospital had to intervene. The fast pace in which they enacted a plan, met with mum and my family was just brilliant.

From the initial visit from Shea and Anna doing the overall checks in house re equipment etc. to the physio/exercise plan implemented was just amazing. Mum still talks about Shea and Joanne who came out, building her confidence and strength. She was like a new woman within a few weeks, so thanks from all my family.

This team are a credit to the NHS and Southern Trust. Thank you from all my family and sorry for the delay in relaying such thanks to the dream team. 

Staff skills

Staff skills


Team work

Team work


Daily living support

Daily living support


Being given time

Being given time


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Responses

Response from Lorchan Ritchie, ICS Manager/ Interim Lead for ICS, Adult Community Services Directorate, Southern Health and Social Care Trust 2 years ago
Lorchan Ritchie
ICS Manager/ Interim Lead for ICS, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 11/11/2022 at 10:15
Published on Care Opinion at 11:56


Thank you for taking the time to share your mum's experience of our wonderful Intermediate Care Service in the Southern Health and Social Care Trust. It is really great to hear this fantastic feedback as our team work extremely hard to provide the best possible care and treatment for our patients. I have shared your kind words and feedback with the team involved.

I wish you and your mum well.

Lorchan Ritchie

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